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Take Action & Provide Solutions

In the housekeeping business everything is rarely perfect. We spent a lot of years pulling our hair out because our housekeepers weren’t doing things perfectly. It dawned on us that when using a subjective thing like cleaning that perfection was…

Empowerment

The culture of empowerment was first talked about at KB during the 2011 business calendar. As I type in 2015, I think if you ask me do we have an empowered work force—my truthful answer would be—yes, kind of. It’s…

Trust, but Verify

I had the privilege to speak to the scholar athletes at Westside High School (WHS) last month. It has been 26 years since I attended WHS. It was humbling and terrifying to try and share in 15 minutes what I…

Empathy

How can you have Empathy? My wife, Lisa and I have five children. Lisa and our daughter Carly spent this past week in Nashville. That left me and the four boy’s at home. Alone. I mean to fend for ourselves….

Culture

Creating culture—Can you create it? Buzz words, mission statements, acronyms on walls, etc. is not culture. Service is the by-product of our culture at KB. I think the biggest mistakes we made early on were thinking that we could somehow…

Momentum

They were winning, but then they lost momentum. Boy the momentum has clearly shifted in the other teams favor. They have BIG MO on their side now. Those three sports clichés are repeated in almost every sports telecast. It doesn’t…

Alignment

Every October, we finish our strategic plan for the upcoming year. It is important for us to do this work BEFORE the end of the year so that our team knows where we are going. I have used the analogy…

The Importance of Annual Planning

January 2015 will be the start of KB Building Services 30th year serving others exceptionally well in the Omaha-Lincoln-Council Bluffs areas. I was reflecting back on our history when our executive team gathered for our Annual Strategic Plan in October….

Love

Love has the capacity to heal…. Sometimes it takes ‘tough love’, but love nonetheless. Emotions like anger are powerful, but anger doesn’t hold a candle to love. Love conquers all. We are taught that first we must love ourselves in…

Journey not Destination

When we win a NCAA championship in college football my life will be complete. As a diehard fan since 1976 and a season ticket holder for Nebraska football since 1991, this was my annual mantra from about 1980 until 1994….