Why Choose KBKB Building Services (KB) provides commercial janitorial services to the Nebraska, Iowa & Missouri areas. Although we are part of the janitorial industry, KB is a world class customer service organization. This is due to our strong commitment to internal training and employee paths to leadership, as well as exceptional service delivery and customer response times. KB’s strong creation and adherence to internal processes and procedures allow for employees to go above and beyond. KB’s dedication to differentiating our internal culture allows us to provide an unprecedented level of service externally to our customers. Trust Us, It’s Clean. |
Mission: To Serve Others Exceptionally Well
Vision: To Create Peace of Mind in Our Partner’s Lives
Values: KB Building Services strives to live by core values because we know how each one affects your life.
The KB Academy is our initial training program that all team members, including the office team, must complete. Through extensive curriculum, onboarding team members learn everything needed to know about KB’s services, products, policies and procedures and culture. Below are some important pieces of KBA.
Mission-Vision-Values
As a core value driven company, it is important that our entire team aligns with our mission, vision and values (MVV). During KBA, team members are taught about each piece of our MVV. It is imperative they understand how to align MVV with their daily work to ensure we provide our Partners with exceptional service.
Policies and Procedures
Even though our field team members do not have direct contact with our partners, it is important they understand our internal policies such as attendance, expectations, properly punching in and out and their role in their facility. We also make it a point to teach them how the business puzzle fits together and what happens when a piece is missing.
Safety
In our line of business there are many situations that arise that could result in an accident. It is our job as an office team to ensure our team members in the field are set up for success. One way we do this is by teaching them various safety precautions such as accident prevention, blood borne pathogens, and slips, trips and falls.
Equipment
Depending upon customer expectations, our team members utilize various pieces of equipment. We teach them how to properly use, clean and maintain all equipment they will regularly use in their facility.
Chemicals
Chemicals are necessary in order to properly clean and maintain a building. Chemicals can range from environmentally friendly to hazardous. We train our team members how to properly dilute chemicals, acceptable uses for each chemical, the potential dangers associated with each chemical and how to handle an emergency situation involving chemicals.
Cleaning Process
KB follows Diversey’s healthy high performance cleaning (HHPC) process. This process is standardized throughout our entire company, which ensures all of our team members have streamlined expectations no matter which facility they are working in. We also keep information on facility-specific items that are taught to each individual crew.
Final Evaluation
In order to graduate from New Hire KBA, each employee is required to successfully complete a written exam and hands-on testing. This ensures they understand expectations and are prepared to complete all cleaning duties up to KB standards.
Additional Requirements
KB also has a few requirements that potential employees must meet/adhere to in order to be a part of the KB team. If working during the day, the employee is required to speak English fluently because they interact with our partner’s. KB also E-Verify’s every employee, so each employee must pass E-Verify in order to be employed by KB Building Services. E-Verifying employees is uncommon in the janitorial industry, but KB views this as a necessary process. We must trust our employees to be in buildings, sometimes alone, and trust begins with ensuring you are who you say you are.
In order to live our mission and vision, KB Building Services believes development further than basic training is important. As a growing company, we have a continuous thirst for learning that we want to pass to our team. We give both field and office team members opportunities to grow in their positions.
Day Maker Training
KB provides specialized training in servicing facilities during normal business hours. This includes lobbies, commons areas, restroom touch ups and direct communication with our partners.
Building Lead Training
This specialized training provides team members in the field with techniques and processes on supervision and leadership of crew members in assigned facility.
Hard Floor Maintenance & Carpet Training
Our hard floor and carpet teams receive specialized training by experts in carpet cleaning and hard floor maintenance. This technical training teaches best practices in maintenance of multiple types of flooring surfaces.
Safety Committee
The safety committee meets on a monthly basis and any interested KB team member can be a part of the group. Being a part of the committee gives each team member an opportunity to receive specialized training on many safety topics outside of the KBA training. The safety committee also discusses ways to update and improve the safety plans and practices at KB.
English as a Second Language (ESL) Classes
In order to become a Day Maker or Building Lead team members must be fluent in at least Command English. By giving our Spanish speaking team members the opportunity to learn English we are inspiring them to advance in their career path. Any team member that has a desire to learn English can enroll in the class.
Learning Events and Seminars
Any team member is encouraged to attend learning events or seminars that interest them. Internal events, such as leadership lunch and learns, are offered on a quarterly basis. Any external seminars, such as classes offered by our vendors, can also be attended.
Field Supervisor Training
This specialized training is to learn and improve management and leadership skills when working with 50+ employees on a nightly basis.
Personal & Business Coaching
Personal growth is important to create a more meaningful career. Many office team members are given the opportunity to attend coaching in order to learn ways to better themselves, whether it be personal, career or leadership.
Team Relationship Coaching
Some positions require close working relationships with other team members. In order to prepare our team members for successful relationships, we offer team coaching. This experience allows the team members to work together outside of the office with a professional to learn about each other and ways to work best as a team.
Annual Leadership Summit
Each year, the executive management team members take a trip outside of Nebraska to meet with a hired facilitator to develop a strategic plan for the upcoming year. The annual strategic plan is broken into top five priorities that become the focus for office team members that year.
In the name of all things distracting, DJ is shiny, sparkly, glittery SQUIRREL! As the CEO of KB Building Services, DJ is everything except traditional. In his philosophical ways, DJ empowers all of his employees to make things happen. He provides ideas and input and lets everyone else do their thing. In DJ’s 20+ years at KB, he has focused on building a culture of empowerment.
DJ’s favorite part of his job is simply empowering focused people that care a lot about the team. DJ’s best memory at KB is ‘the grave’. The grave sits in front of the KB office. There are no physical bodies in the grave, just old friends that weren’t cut out for the KB culture.
Prior to KB, DJ was in the “pizza and beer” business. DJ is a graduate of the University of Nebraska Lincoln with a Bachelor’s degree in Speech Communication. On the home front, DJ married his high school sweetheart, Lisa. Together they have two sets of twins, and one spitfire of an 11 year old – Vince. That is one girl and four boys for a grand total of five mini DJs.
Who Would’ve Thought?:
DJ likes to describe himself as funny, charming and incredibly witty. He also prides himself on his high school baseball records.
Zodiac Personality Check:
DJ is a Sagittarius. It is no surprise that a Sagittarius must channel their energy or else they will try to go many directions at once. DJ has a lot of spontaneous thoughts and ideas. He is also described as philosophical, theoretical, inspirational and in love with ideas. He works best at seeing the big picture and leading the way.
Words of Wisdom:
“None of my best stories ever start out with ‘The night I stayed home and studied…”
Channing is officially our President, but we like to think of her as the Commander in Chief. She is the glue that holds KB together and keeps things flowing. Channing oversees all things KB and spends a lot of her time outside of the office building relationships with potential and existing KB partners. She received a Bachelor of Science in Business Administration, concentration in Management, from the University of Nebraska at Omaha in May 2009. She joined KB right out of college and has been part of the KB team for fifteen years.
Throughout Channing’s time at KB she has implemented many changes. She created a new organizational chart and built the amazing company culture to what it is now. Channing enjoys working with excellent team members and building relationships. She also loves KB’s ability to grow and “play big”. Her favorite part of KB is the company culture and the world class customer service we provide. Channing is also a graduate of the Omaha Chamber of Commerce’s Leadership Omaha program, Class 38, best AND most newsworthy class ever, as well as very active in Girls, Inc. of Omaha.
Who Would’ve Thought?:
The name Channing actually comes from a soap opera. Aside from being a famous daytime television star, Channing is a spelling bee champion; that is she can spot a spelling error a mile away. In contrast, she will never get a license for riding a bicycle.
Zodiac Personality Check:
Channing was born a Capricorn. It comes as no surprise to see her described as: serious, determined, disciplined and focused. As a Capricorn, she loves to maintain stability and order, and is organized with a step-by-step plan for achieving all goals. Naturally, she is a businesswoman and strives to create a “perfect” society.
Words of Wisdom:
“Enjoy the little things for someday you will realize they were the big things.”
Detail oriented and a major thirst for learning perfectly describe our Finance Controller. Tracey joined the KB team in January 2023 to lead up our newly revamped Finance Department. She comes to us with over 30 years of accounting experience, previously working as a Senior Accountant & Accounts Payable Manager at AGP. Tracey oversees all aspects of accounts payable, accounts receivable, payroll and overall accounting functions. She works directly with our Finance Specialist.
Who Would’ve Thought?:
Tracey is much more of a daredevil than we thought. She loves bikes, both regular & motorized, and is very active in helping run a charter service that participates in the annual RAGBRAI event – the Des Moines Register’s Annual Great Bike Ride Across Iowa. She has been participating in this event for decades and one time while riding tandem, she was just casually using permanent markers to create a masterpiece drawing on her aunt’s back – who by the way, was steering the bike! While we at KB were surprised by her daredevil ways, her husband Ken, two kids and six grandkids know it very well.
Zodiac Personality Check:
Tracey is our only office team Aquarius and we are excited to have her. She is determined, thrives under pressure and is very analytical – all of which make her a great fit for our Finance Department. Our culture focused company is what led her to us, and her easy going personality and humanitarian nature make her fit right in.
Words of Wisdom:
“Whether you think you can or think you can’t – you’re right.”
Pete joined the KB team in May 2021 as our Operations Manager. He comes to KB having spent most of his adult life working in supervisory roles at Cintas, Corp. Pete oversees our KB executive team, runs the day to day operations in janitorial, carpet cleaning & hard floor maintenance and works directly with our KB customers ensuring long term partnerships.
Who Would’ve Thought?:
Pete is a nerd at heart. Even though he dominated the football field in both high school and college, at his core, he loves anything Star Wars or superhero related. Fingers crossed his wife and two kiddos – PJ and Everly – at least appreciate one of the two!
Zodiac Personality Check:
When meeting Pete, his height is the first thing that strikes you. The second thing is his overall kindness and generosity, so it comes as no surprise that Pete is a Pisces. Pete is a highly responsible person with a team-player mentality. He works alongside each of his employees to help them learn, grow and accomplish great successes. His selflessness is one of his Pisces traits that make him a great leader at KB.
Words of Wisdom:
“Success is never owned – it’s rented & the rent is due everyday.”
Autumn’s outgoing nature and positive attitude certainly make her a great asset to the Employee Relations department. In 2021, Autumn was promoted to Employee Experience Manager, which means she handles employee recruitment, field employee hiring, placing new hires in positions, and monitoring field employee retention. In addition to those duties, she also works directly with the Logistics Tech, Field Account Manager & Facilities Supervisor on clerical items, so it should be no surprise that her high level of motivation is a necessity! KB is proud of how Autumn has excelled past what was ever imagined by taking on more and more responsibilities.
She worked at Selectel in the outbound call center before being welcomed to KB in September of 2015. In fact, Autumn says her favorite thing about KB is how everyone is always welcoming.
Who Would’ve Thought?:
Coordination is a talent Autumn honed at an early age. In her childhood, she visited Skateland every weekend!
Zodiac Personality Check?:
Scorpio legend says what is most important to someone born on November 20 is family or those they love. That makes for two very lucky children (Autumn’s, of course) named Jose and Brian.
Words of Wisdom:
“Positive anything is better than negative nothing.”
In late 2018, we were lucky enough to welcome Randi to the KB team. Randi comes to us from the massage therapy industry, having spent her entire career thus far helping people. She is a compassionate and fun loving person who loves being part of a team that motivates each other to make every day a great one. Randi joined KB as a Customer Concierge, where she will focused on building relationships with our partners and completing quality control walkthroughs at KB serviced facilities. In July 2023, Randi was promoted to Customer Experience Manager where she now oversees the entire Customer Relations department and also manages/oversees all KB technology. Randi is also a loving mom to her son Dax, whom she shares with Donovan, her fiancé.
Who Would’ve Thought?:
Back in her youth, Randi didn’t exactly do a great job holding herself accountable. Her mother always tells the story about how at age 3, she frequently fell while walking and immediately would place blame on her dad for pushing her, even though her dad was nowhere near her. To this day, she has no clue why she did that, but we can definitely say she is much better at taking accountability for her own actions in her adult life!
Zodiac Personality Check:
If asked, we would describe Randi as organized, self-motivated and resilient, so it came as no surprise to us that Randi is a Virgo. She is a multi-tasker that is very kind and hardworking. She pays attention to even the smallest of details and has a very big heart, which makes her a great fit for working with others.
Words of Wisdom:
“You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose.”
Saul is one of the most level headed and positive people to walk the halls of KB Building Services. He has grown immensely over his last 15+ years at KB – having knowledge in carpet cleaning, hard floor maintenance, janitorial and overall management of people. Saul oversees our night operations team, leading all of our field supervisors, as well as countless campus supervisors and building leads.
Who Would’ve Thought?:
People say patience is a virtue, and we are positive that if we searched patience in the dictionary, Saul’s face would be staring directly back at us. Saul is the best at teaching and showing employees how it is done, and the first to jump into the trenches to help others and solve problems.
Zodiac Personality Check:
Saul is a considerate and intelligent person that can be very diplomatic when dealing with employees. He is a great listener and can charm people with his caring and sociable attitude. Not surprisingly, his wife and two adult children also agree with his Libra traits.
Words of Wisdom:
“Be strong & never give up!”
Amanda joined KB as a construction team member in 2021. Due to her excellent work ethic and strong supervisory skills, she was promoted and is now officially a member of the KB office team. Amanda serves as our Field Account Supervisor. Her role is to oversee the day makers that work in KB serviced facilities, as well as manage all of our ongoing and final construction clean ups.
Who Would’ve Thought?:
A strong personality is one of the first things people say to describe Amanda, and that couldn’t be more accurate. She is easy to get along with, but definitely knows what she likes – and doesn’t like – such as a messy anything! She is overly neat by nature, so hearing her talk about her strong willed childhood of going camping and only wanting to constantly shower was zero surprise to any of us!
Zodiac Personality Check:
Amanda being born a Leo is very much on “brand” for her. She is textbook Leo! She is loyal, confident and warmhearted. She is a natural born leader with a go getter mentality. She has a great sense of humor and knows how to have fun, but takes her job very seriously and is passionate about her success.
Words of Wisdom:
“Big and beautiful – say it proud.”
Beatriz joined the KB team in early 2024. Her can-do attitude and beaming smile immediately gravitated us toward her. As our Facilities Supervisor, her daily duties include overseeing various day makers in KB serviced locations and managing the KB chemicals, supplies & laundry process. She comes to us with prior experience in cleaning and employee training at both Scooter’s Coffee and the Henry Doorly Zoo.
Who Would’ve Thought?:
Beatriz had a very memorable second year of life. Many moons ago when she was just two years old, she accidentally burnt down an apartment with her little brother. Talk about a crazy thing to happen to someone, especially as a toddler!
Zodiac Personality Check:
A busy bee who juggles tons of tasks, passions and friends perfectly describes Beatriz. She is a social butterfly and loves being around others. Her Gemini personality also makes her a great mom to her two boys – Carlos and Alonso – allowing her to seamlessly manage their busy schedules.
Words of Wisdom:
“You will not always be strong, but you can always be brave.”
Our Customer Relations department gained a smiley and positive face in 2024 when welcoming Madi to the team as our new Customer Concierge. Madi comes to us with years of “concierge” experience, which is a fancy way of saying someone who is always helping others and ensuring others needs are met. Madi’s role is building relationships with our gold & silver KB partners, as well as completing quality control inspections and QBR’s for those accounts.
Who Would’ve Thought?:
Madi is a kid at heart, or as we like to say, an adult with a carefree childlike mind. When she was little, she loved playing in piles of leaves and quite honestly, we can 100% see her doing that now – with or without her five year old son Stone in tow! She loves to have fun and when you encounter her, you can’t help but feed into her infectious positive attitude.
Zodiac Personality Check:
Creative, compassionate and caring describe Madi to a T, which is no surprise since she is a Pisces. Her vulnerability and optimism bring a great deal of positivity to the KB world, and her sensitive nature and thirst for learning allow her to serve our customers exceptionally well, all while growing in her knowledge and expertise as our Customer Concierge.
Words of Wisdom:
“The best is yet to come.”
At KB Building Services, we recognize the value a clean facility can bring to its environment, employees and overall productivity. Cleaning is an investment in human health, as well as an improved bottom line. It is always our goal to be a great partner in ensuring your facilities are up kept and presented as an extension of your company. A clean facility is more valuable to your business than you may actually realize.
“Congratulations. Your company has gone beyond a janitorial company. They are a partnering company with those they service; taking service to a new level.”
–Joe Mollner, BlueCross BlueShield of Nebraska
“KB has always come through when I needed them to and I am glad you are an Alegent partner. I’m so glad you and your company’s hard work and dedication to strive for excellence has paid off. This accreditation will not only serve as a great asset to me as a Facilities Manager when choosing and recommending KB, but as well as KB goes forward into the future this award will stand you apart from the rest.”
–Bob Flint, Alegent Creighton Health
“The reason we hire KB is because we are confident that KB will take care of any items in a timely manner.”
–Suzanne Bortizki, IRET
“Honesty and integrity, this is what sets your firm apart.”
–Shannon Yates, Colliers International
“KB has been the finest janitorial service we have had in my 22 years at InfoGroup.”
–Scott Workman, InfoGroup