Why Choose KB?

Why Choose KB

KB Building Services (KB) provides commercial janitorial services to the Nebraska and Iowa areas. Although we are part of the janitorial industry, KB is a world class customer service organization. This is due to our strong commitment to internal training and employee paths to leadership, as well as exceptional service delivery and customer response times. KB’s strong creation and adherence to internal processes and procedures allow for employees to go above and beyond.

KB’s dedication to differentiating our internal culture allows us to provide an unprecedented level of service externally to our customers. Trust Us, It’s Clean.

  • Mission-Vision-Values
  • KB Academy
  • Team Development
  • Office Team
  • Value of Clean
  • Accolades
  • Testimonials

Mission-Vision-Values

Mission: To Serve Others Exceptionally Well

Vision: To Create Peace of Mind in Our Partner’s Lives

Values: KB Building Services strives to live by core values because we know how each one affects your life.

  • Consistent: You spend approximately 2,080 hours a year in your office. You work on a schedule; you need consistency to maintain a balanced work and home life.
  • Dependable: You have a job to do. You rely on us to do the cleaning and to do it right. You should not have to worry about anything going wrong in your facility. It is not always our fault, but it is our problem.
  • Proactive Communication: You cannot plan for an unexpected situation. The best line of defense is being proactive in stopping a bad situation from getting worse. You are not always there to witness the potential disaster, but our team knows the easiest and most important thing we can do is report any situation before it becomes a disaster.
  • Do What You Say: At the end of the day, the one thing you want is a partner that does what they say they will do. Nothing is more frustrating than being over-promised and under-delivered.

KB Academy

The KB Academy is our initial training program that all team members, including the office team, must complete. Through extensive curriculum, onboarding team members learn everything needed to know about KB’s services, products, policies and procedures and culture. Below are some important pieces of KBA.

Mission-Vision-Values
As a core value driven company, it is important that our entire team aligns with our mission, vision and values (MVV). During KBA, team members are taught about each piece of our MVV. It is imperative they understand how to align MVV with their daily work to ensure we provide our Partners with exceptional service.

Policies and Procedures
Even though our field team members do not have direct contact with our partners, it is important they understand our internal policies such as attendance, expectations, properly punching in and out and their role in their facility. We also make it a point to teach them how the business puzzle fits together and what happens when a piece is missing.

Safety
In our line of business there are many situations that arise that could result in an accident. It is our job as an office team to ensure our team members in the field are set up for success. One way we do this is by teaching them various safety precautions such as accident prevention, blood borne pathogens, and slips, trips and falls.

Equipment
Depending upon customer expectations, our team members utilize various pieces of equipment. We teach them how to properly use, clean and maintain all equipment they will regularly use in their facility.

Chemicals
Chemicals are necessary in order to properly clean and maintain a building. Chemicals can range from environmentally friendly to hazardous. We train our team members how to properly dilute chemicals, acceptable uses for each chemical, the potential dangers associated with each chemical and how to handle an emergency situation involving chemicals.

Cleaning Process
KB follows Diversey’s healthy high performance cleaning (HHPC) process. This process is standardized throughout our entire company, which ensures all of our team members have streamlined expectations no matter which facility they are working in. We also keep information on facility-specific items that are taught to each individual crew.

Final Evaluation
In order to graduate from New Hire KBA, each employee is required to successfully complete a written exam and hands-on testing. This ensures they understand expectations and are prepared to complete all cleaning duties up to KB standards.

Additional Requirements
KB also has a few requirements that potential employees must meet/adhere to in order to be a part of the KB team. If working during the day, the employee is required to speak English fluently because they interact with our partner’s. KB also E-Verify’s every employee, so each employee must pass E-Verify in order to be employed by KB Building Services. E-Verifying employees is uncommon in the janitorial industry, but KB views this as a necessary process. We must trust our employees to be in buildings, sometimes alone, and trust begins with ensuring you are who you say you are.

Team Development

In order to live our mission and vision, KB Building Services believes development further than basic training is important. As a growing company, we have a continuous thirst for learning that we want to pass to our team. We give both field and office team members opportunities to grow in their positions.

Day Maker Training
KB provides specialized training in servicing facilities during normal business hours. This includes lobbies, commons areas, restroom touch ups and direct communication with our partners.

Building Lead Training
This specialized training provides team members in the field with techniques and processes on supervision and leadership of crew members in assigned facility.

Hard Floor Maintenance & Carpet Training
Our hard floor and carpet teams receive specialized training by experts in carpet cleaning and hard floor maintenance.This technical training teaches best practices in maintenance of multiple types of flooring surfaces.

Safety Committee
The safety committee meets on a monthly basis and any interested KB team member can be a part of the group. Being a part of the committee gives each team member an opportunity to receive specialized training on many safety topics outside of the KBA training. The safety committee also discusses ways to update and improve the safety plans and practices at KB.

English as a Second Language (ESL) Classes
In order to become a Day Maker or Building Lead team members must be fluent in English. By giving our Spanish speaking team members the opportunity to learn English we are inspiring them to advance in their career path. Any team member that has a desire to learn English can enroll in the class.

Learning Events and Seminars
Any team member is encouraged to attend learning events or seminars that interest them. Internal events, such as leadership lunch and learns, are offered on a quarterly basis. Any external seminars, such as classes offered by our vendors, can also be attended.

Field Supervisor Training
This specialized training is to learn and improve management and leadership skills when working with 50+ employees on a nightly basis.

Coaching
Personal growth is important to create a more meaningful career. All office team members are given the opportunity to attend coaching in order to learn ways to better themselves, whether it be personal, career or leadership.

Team Relationship Coaching
Some positions require close working relationships with other team members. In order to prepare our team members for successful relationships, we offer team coaching. This experience allows the team members to work together outside of the office with a professional to learn about each other and ways to work best as a team.

Annual Leadership Summit
Each year, the executive management team members take a trip to Las Vegas to meet with a hired facilitator to develop a strategic plan for the upcoming year. The annual strategic plan is broken into top five priorities that become the focus for office team members that year.

Office Team

  • DJ Rezac
    President

    DJ Rezac
    President

    In the name of all things distracting, DJ is shiny, sparkly, glittery SQUIRREL! As the owner of KB Building Services, DJ is everything except traditional. In his philosophical ways, DJ empowers all of his employees to make things happen. He provides ideas and input and lets everyone else do their thing. When asked to describe his responsibilities, DJ said, “Get out of the way of super star, core-valued, KB rockstars!” In DJ’s 18 years at KB, he has revolutionized the culture and hand-selected a great team.

    DJ’s favorite part of his job is simply leading focused people that care a lot about the team. He also enjoys the high school summer baseball league that KB sponsors and the annual strategic planning trip to Vegas. DJ’s best memory at KB is ‘the grave’. The grave sits in front of the KB office. There are no physical bodies in the grave, just old friends that weren’t cut out for the KB culture.
    Prior to KB, DJ was in the “pizza and beer” business. DJ is a graduate of the University of Nebraska Lincoln with a Bachelor’s degree in Speech Communication. On the home front, DJ married his high school sweetheart, Lisa. Together they have two sets of twins, and one spitfire of a three year old – Vince. That is one girl and four boys for a grand total of five mini DJs.

    Who Would’ve Thought?:
    DJ likes to describe himself as funny, charming and incredibly witty. He also prides himself on his high school baseball records.

    Zodiac Personality Check:
    DJ is a Sagittarius. It is no surprise that a Sagittarius must channel their energy or else they will try to go many directions at once. DJ has a lot of spontaneous thoughts and ideas. He is also described as philosophical, theoretical, inspirational and in love with ideas. He works best at seeing the big picture and leading the way.

    Words of Wisdom:
    “None of my best stories ever start out with ‘The night I stayed home and studied…”

  • Channing Johnson
    Chief Xperience Officer

    Channing Johnson
    Chief Xperience Officer

    Channing refers to herself as the Chief Xperience Officer, we like to think of her as the Commander in Chief. She is the glue that holds KB together and keeps things flowing. Channing oversees all things KB and spends a lot of her time outside of the office building relationships with our partners. Before coming to KB, Channing spent six years at the Omni Hotels reservation center. She received a Bachelor of Science in Business Administration, concentration in Management, from the University of Nebraska at Omaha in May 2009. She joined KB right out of college and has been part of the KB team for the past eight years.

    Throughout Channing’s time at KB she has implemented many changes. She created a new organizational chart and built the amazing company culture to what it is now. Channing enjoys working with excellent team members and building relationships. She also loves KB’s ability to grow and “play big”. Her favorite part of KB is the company culture and the world class customer service we provide. Channing is also a graduate of the Omaha Chamber of Commerce’s Leadership Omaha program, Class 38, best AND most newsworthy class ever!

    Who Would’ve Thought?:

    The name Channing actually comes from a soap opera. Aside from being a famous daytime television star, Channing is a spelling bee champion; that is she can spot a spelling error a mile away. In contrast, she will never get a license for riding a bicycle.

    Zodiac Personality Check:

    Channing was born a Capricorn. It comes as no surprise to see her described as: serious, determined, disciplined and focused. As a Capricorn, she loves to maintain stability and order, and is organized with a step-by-step plan for achieving all goals. Naturally, she is a businesswoman and strives to create a “perfect” society.

    Words of Wisdom:

    “Enjoy the little things for someday you will realize they were the big things.”

  • Henrietta Bahnsen-Morse
    Finance Coordinator; Founder

    Henrietta Bahnsen-Morse
    Finance Coordinator; Founder

    Henrietta, we like to call her Hen, is a resident prodigy. Not only is Hen one of the KB founders, she will be celebrating 30 years of serving others exceptionally well in 2014! As the Finance Coordinator, Hen takes care of payroll and all other financial functions. Before founding KB, Hen was an aerobics instructor and saleswoman. She is married and has one son, Tyler.

    Being with a company as long as Hen has means she has experienced a lot and in her case that means EVERYTHING! Hen’s favorite thing about KB is being able to watch, grow, and experience so many changes over the years. In the office, Hen loves how the team helps each other out and religiously follows the core values: consistent, dependable, proactive communication and do what you say. One of the funniest memories Hen has at KB is when she fell into a construction hole at night and had no idea how to get out of it.

    Who Would’ve Thought?:

    Outside of her KB duties, Hen takes a yearly motorcycle trip. Oh, and did we mention the ‘B’ in KB comes from Hen’s last name? Talk about being part of the KB team! We would only be ‘K’ without her.

    Zodiac Personality Check:

    Hen is a Scorpio. This means she is bold, determined, and has unshakable focus. She is capable of taking on big projects with control and confidence and she can surpass any obstacle that comes her way!

    Words of Wisdom:

    “It takes years to build up trust, but only seconds to destroy it.”

  • Autumn Chereck
    Lead Employee Concierge

    Autumn Chereck
    Lead Employee Concierge

    Autumn’s outgoing nature and positive attitude certainly make her a great asset to the Employee Relations department. In 2017, Autumn was promoted to Employee Concierge, which means she handles employee interviews, hiring and placing both new hires & substitutes, and monitoring field employee attendance. In addition to those duties, she also works directly with the First Impressionist on clerical items, so it should be no surprise that her high level of motivation is a necessity! KB is proud of how Autumn has excelled past what was ever imagined by taking on more and more responsibilities.

    She worked at Selectel in the outbound call center before being welcomed to KB in September of 2015. In fact, Autumn says her favorite thing about KB is how everyone is always welcoming.

    Who Would’ve Thought?:

    Coordination is a talent Autumn honed at an early age. In her childhood, she visited Skateland every weekend!

    Zodiac Personality Check?:

    Scorpio legend says what is most important to someone born on November 20 is family or those they love. That makes for two very lucky children (Autumn’s, of course) named Jose and Brian.

    Words of Wisdom:

    “Positive anything is better than negative nothing.”

  • Stephanie Wiebold
    Customer Concierge

    Stephanie Wiebold
    Customer Concierge

    Stephanie joins our team with an extensive background in both customer service and marketing. As the newest Customer Concierge at KB, she will focus on building relationships with our partners and completing quality assurance walkthroughs at the facilities that we service. Stephanie comes to us from InfoGroup, having worked as an account executive for multiple years. She is also a major foodie, loving to cook, bake and eat in general. She will be the one you always see with a smile on her face, especially if snacks are nearby!

    Who Would’ve Thought?:

    Stephanie is what we like to call an “animal connoisseur”. She can spot an animal from a mile away; even animals none of her fellow office employees have ever even heard of! It is only fitting that her favorite childhood memory is picking out her first family dog at the humane society.

    Zodiac Personality Check:

    Just like Heather (her fellow Customer Concierge), Stephanie is an Aries. She is highly responsible and empathetic toward others. Her friends will be the first to tell you that she’s constantly looked at as the “mom” of the group, even at her young age. She is always highly prepared for anything to happen and driven to accomplish all of her goals.

    Words of Wisdom:

    “There has never been a sadness that can’t be cured by breakfast foods.”

  • Randi Wilson
    Customer Concierge

    Randi Wilson
    Customer Concierge

Value of Clean

At KB Building Services, we recognize the value a clean facility can bring to its environment, employees and overall productivity. Cleaning is an investment in human health, as well as an improved bottom line. It is always our goal to be a great partner in ensuring your facilities are up kept and presented as an extension of your company. A clean facility is more valuable to your business than you may actually realize.

Testimonials

“Congratulations. Your company has gone beyond a janitorial company. They are a partnering company with those they service; taking service to a new level.”
–Joe Mollner, BlueCross BlueShield of Nebraska

“KB has always come through when I needed them to and I am glad you are an Alegent partner. I’m so glad you and your company’s hard work and dedication to strive for excellence has paid off. This accreditation will not only serve as a great asset to me as a Facilities Manager when choosing and recommending KB, but as well as KB goes forward into the future this award will stand you apart from the rest.”
–Bob Flint, Alegent Creighton Health

“The reason we hire KB is because we are confident that KB will take care of any items in a timely manner.”
–Suzanne Bortizki, IRET

“Honesty and integrity, this is what sets your firm apart.”
–Shannon Yates, Colliers International

“KB has been the finest janitorial service we have had in my 22 years at InfoGroup.”
–Scott Workman, InfoGroup

Trust Us, It’s Clean.

This certification recognizes KB as in the top 1% of the 70,000+ janitorial companies in the country, and the only janitorial company in Nebraska with the certification.