Linden called KB Building Services after a theft issue prompted its need for a new cleaning provider. When they asked how soon we could take over, we responded with same day service that addressed immediate needs. Proving we’re smarter together…
Sometimes you don’t know what you’ve got until it’s gone. That was the case with Blue Cross Blue Shield of Nebraska (BCBS). KB Building Services cleaned their properties for 20 years. When they built their new headquarters, they decided to…
In business, as in life, both parties have to trust each other for satisfaction to thrive. When you buy a new car, you trust the dealer to deliver a pristine vehicle. Imagine how you’d feel if your new car was…
Set the vision. Share the vision. Live the vision. If you fail….try again. Celebrate. Have Fun. See the video to see how a bunch of 12 year olds lived this….Spider 2 Y Banana.
When we set forth to be a World Class Customer Service organization, one of the items that we embarked on was topgrading. We wanted to top grade our internal team. We knew that if we hired better people, that we…
In a previous blog I talked about trust, but verify. I discussed that I needed to trust my workforce in order to empower them to make decisions. I trust you guys loved that blog! So here is what I want…
In the housekeeping business everything is rarely perfect. We spent a lot of years pulling our hair out because our housekeepers weren’t doing things perfectly. It dawned on us that when using a subjective thing like cleaning that perfection was…
The culture of empowerment was first talked about at KB during the 2011 business calendar. As I type in 2015, I think if you ask me do we have an empowered work force—my truthful answer would be—yes, kind of. It’s…
I had the privilege to speak to the scholar athletes at Westside High School (WHS) last month. It has been 26 years since I attended WHS. It was humbling and terrifying to try and share in 15 minutes what I…
How can you have Empathy? My wife, Lisa and I have five children. Lisa and our daughter Carly spent this past week in Nashville. That left me and the four boy’s at home. Alone. I mean to fend for ourselves….
